• Chris van Kampen

We're Hiring: Customer Service Representative

Updated: Nov 17


Essential job functions

  • Answer incoming phone requests

  • Be intentionally kind and surprisingly compassionate when managing customer expectations

  • Remain an energetic professional throughout the troubleshooting process. Provide options/solutions where necessary

  • No cold calling required

  • Create and communicate (both verbal and electronic) small scale estimates based on information gathering

  • Process approved estimates and provide clear and concise scope of work

  • Build service requests from the information gathered via email or phone

  • The want to be a relentless learner in regards to the products and services we provide.

  • Willing to provide recommendations to the dispatcher to schedule our technicians in an efficient manner.

  • Emergencies, priorities, etc.

  • To provide an exceptional and safe experience for all Calgary Lock & Safe customers

  • Ad hoc responsibilities

Requirements

  • The ability to hold a conversation and establish professional phone etiquette

  • Ability to type 60 WPM

  • An Energetic professional

  • Intentionally kind

  • Surprisingly compassionate

  • A relentless learner

Assets

  • First aid

  • General understanding of the city layout

Other skills and abilities

  • The ability to follow process

  • Time management

  • The ability to operate under stress

*PLEASE ATTACH A 5-10 SENTENCE LETTER ON "WHY I'M THE PERFECT FIT FOR THIS POSTION" WITH YOUR RESUME*


Apply Here

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