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We're Hiring: Customer Service Representative




Job Description

Calgary Lock and Safe is currently one of the fastest growing companies in the industry. We are a team of security specialists that pride ourselves on quality workmanship and exceptional customer service.


We are comprised of a group of individuals who work together to expand our knowledge and support each other as we all build on the success of one another and the company as a whole. We have built ourselves on our core values. We strive to be the best by hiring individuals who are relentless learners, energetic professionals, those who show intentional kindness and have surprising compassion. We strive to maintain these core values and hire those who best represent all of these components as a whole.


We ask that you set aside 10 minutes, during which you will have no interruptions or

distractions, and simply follow the instructions to complete the short 2-page survey

alongside your Indeed application. This is a survey, not a test: no passing or failing. The purpose of this survey is to help us understand how we can work and communicate together at an efficient level when you come on board with us!


Please note that only applicants who have completed the survey will have their

application processed!



Responsibilities

  • Answer phones and emails and provide outstanding customer service

  • Create service requests / dispatches based on customer information, ensuring that all important information is documented

  • Manage customers’ expectations in accordance with delivery timeframes ensuring

  • proactive communication

  • Provide administrative support to the Coordination Team as required

Requirements

  • Minimum 2 years in a customer support role

  • Experience with Customer Relationship Management (CRM) Software

  • Demonstrated ability to multitask and balance conflicting priorities

  • Strong verbal, written, social, presentation, and interpersonal skills

  • Highly self-motivated and a self-starter, enjoys working in a fast-paced environment

  • Exceptional organizational skills, attention to detail, and multi-tasking

Job Type: Full-time

Salary: $18.00-$20.00 per hour


Benefits:

  • Extended health care

  • Paid time off

Schedule:

  • 8 hour shift

  • Monday to Friday

Ability to commute/relocate:

  • Calgary, AB: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 2 years (preferred)

  • Work Location: One location

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