Calgary Lock & Safe Privacy Policy

Last updated: September 17, 2026

Calgary Lock & Safe respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our website, mobile applications, products, services, and related communications.

For the purposes of this Privacy Policy, “Calgary Lock & Safe,” “we,” “us,” and “our” refer to Calgary Lock & Safe, located at 2222 30 Ave NE, Calgary, Alberta.

Information We Collect

The personal information we collect depends on how you interact with us. It may include:

Your first and last name
Email address
Telephone or mobile number
Billing, service, and mailing addresses
Information about your property, requested service, or work order
Appointment and scheduling information
Photos, videos, files, or other information you provide
Communications between you and Calgary Lock & Safe
SMS consent and opt-out records
Payment and transaction information
Website usage and technical information
Any other information you voluntarily provide

Information Collected Automatically

When you visit our website or use our applications, certain information may be collected automatically, including:

Internet Protocol address
Browser type and version
Device type and operating system
Pages visited and time spent on those pages
Referring website
Unique device identifiers
Application activity
Diagnostic, error, and performance information

We may use cookies and similar technologies to operate our website, remember preferences, analyze website usage, and improve our services. You can manage cookies through your browser settings, although disabling cookies may affect certain website functions.

Mobile Application Information

Depending on the application features you use and the permissions you provide, our mobile applications may collect or access:

Device location
Camera, photos, and videos
Files and documents
Device and application information
Contact information
Information entered or uploaded through the application

We use this information only to provide application features, support service delivery, manage work orders, and improve our services. Device permissions can be managed through your device settings.

How We Collect Personal Information

We may collect personal information when you:

Contact us by telephone, email, SMS, or through our website
Request a quote or book a service call
Complete a website or paper form
Purchase a product or service
Communicate with a coordinator, technician, or other employee
Provide photos, videos, documents, or access instructions
Use our website or mobile applications
Provide consent to receive communications
Otherwise interact with Calgary Lock & Safe

How We Use Personal Information

Calgary Lock & Safe may use personal information to:

Respond to inquiries and service requests
Prepare quotes and schedule appointments
Dispatch technicians and provide service updates
Perform locksmith, security, access-control, and related services
Process transactions and maintain business records
Communicate about appointments, work orders, invoices, and payments
Provide customer support
Operate and improve our website and mobile applications
Protect our customers, employees, systems, and business
Detect or prevent fraud, misuse, or security incidents
Meet legal, regulatory, accounting, and contractual obligations
Send marketing communications where permitted by law and where the required consent has been obtained
Accomplish other purposes disclosed when the information is collected or authorized by you

SMS Messaging and Mobile Information

Calgary Lock & Safe may collect your mobile telephone number and SMS consent information when you provide verbal consent while booking a service call or select an optional SMS consent checkbox on our website.

We use mobile information to send service-related messages, including appointment confirmations, scheduling updates, dispatch information, technician arrival times, delay notifications, access questions, work-order updates, and responses concerning your requested service.

Calgary Lock & Safe does not sell, rent, trade, share, or otherwise disclose mobile telephone numbers, SMS opt-in information, or SMS consent to third parties or affiliates for marketing or promotional purposes. This restriction applies notwithstanding anything else stated in this Privacy Policy.

All categories of information sharing described in this Privacy Policy exclude mobile telephone numbers, SMS opt-in information, and SMS consent when the information would be used for third-party or affiliate marketing or promotional purposes.

Mobile information may be disclosed to SMS platforms, telecommunications providers, and other service providers only when necessary to deliver and operate our messaging service. These providers are authorized to use mobile information only to provide services on our behalf and may not use it for their own marketing or promotional purposes.

Consent to receive SMS messages is not a condition of purchasing goods or services. You may opt out at any time by replying STOP or UNSUBSCRIBE. After your request is processed, you will receive confirmation that you have been unsubscribed. Reply HELP for assistance, email dispatch@calgarylockandsafe.com, or call 403-250-5698.

For more information, please review our SMS Messaging Policy.

How We Share Personal Information

Calgary Lock & Safe may disclose personal information in the following circumstances:

Service Providers

We may disclose information to service providers that help us operate our business, including website hosting, communications, SMS delivery, payment processing, software, data storage, analytics, accounting, and professional services. These providers are authorized to use the information only as necessary to provide services on our behalf.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

Comply with applicable laws or legal processes
Respond to valid requests from courts, regulators, law enforcement, or other public authorities
Protect the rights, property, or safety of Calgary Lock & Safe, our customers, employees, or the public
Investigate or prevent fraud, security incidents, or unlawful activity
Establish, exercise, or defend legal claims

Business Transactions

Personal information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction. Any recipient will be required to handle personal information in accordance with applicable law.

With Your Consent

We may disclose personal information for another purpose when you provide consent or direct us to do so.

Regardless of the circumstances described above, mobile telephone numbers, SMS opt-in information, and SMS consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

Provide requested products and services
Manage our relationship with you
Maintain service, transaction, and consent records
Fulfil the purposes described in this Privacy Policy
Meet legal, regulatory, tax, accounting, and contractual obligations
Resolve disputes and enforce agreements

When personal information is no longer required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements and our record-retention practices.

Security of Personal Information

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.

These measures may include access controls, employee authorization requirements, secure systems, monitoring, and service-provider safeguards. However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

Storage and International Transfers

Calgary Lock & Safe and its service providers may process or store personal information outside Alberta or Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and accessible to courts, law-enforcement agencies, or other authorities in accordance with local law.

We require service providers to handle personal information appropriately and use it only for the services they provide to us.

Your Choices and Rights

Subject to applicable law, you may request:

Access to personal information we hold about you
Correction of inaccurate or incomplete information
Withdrawal of consent where processing is based on consent
Information about how your personal information has been used or disclosed
Deletion of information where legally available
Withdrawing consent may affect our ability to provide certain services. We may also retain information when required or permitted by law.
To exercise a privacy right or ask a question, contact us using the information below.

Marketing Communications

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the message or by contacting us.

Marketing consent is separate from consent to receive operational communications concerning an active appointment, transaction, or requested service. SMS marketing messages will not be sent unless any separately required consent has been obtained.

Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If you believe a child has provided personal information to us without proper authorization, contact us so we can review and address the matter.

Links to Other Websites

Our website and applications may contain links to websites or services operated by third parties. Calgary Lock & Safe is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policy of any third-party service you use.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, practices, technologies, or legal obligations.

When changes are made, we will update the “Last updated” date at the top of this page. Material changes may also be communicated through our website or another appropriate method.

Your continued use of our services after an updated Privacy Policy is posted is subject to the revised policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Calgary Lock & Safe
2222 30 Ave NE
Calgary, Alberta
Telephone: 403-250-5698
Email: dispatch@calgarylockandsafe.com