Full Job Description
We are currently seeking a dynamic individual to join our team as a Service Coordinator / Dispatcher. In this role, you will be responsible for daily scheduling of our skilled technicians, managing customer expectations, and identifying areas for improvement across day-to-day operations. Your ability to represent our company with integrity and professionalism will be key to your success. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we encourage you to apply today!
We ask that you set aside 10 minutes, during which you will have no interruptions or distractions, and simply follow the instructions to complete the short 2-page survey alongside your Indeed application. This is a survey, not a test: no passing or failing. The purpose of this survey is to help us understand how we can work and communicate together at an efficient level when you come on board with us!
Please note that only applicants who have completed the survey will have their application processed! (Please copy/paste link)
Core Job Functions:
Daily scheduling of technicians with proactive forward planning and optimal usage of resource
Manage customers’ expectations in accordance with delivery timeframes ensuring proactive communication
Supervise the status of technicians and prioritise inbound requests
Identify areas for improvement across day-to-day operations
Be the point of contact and escalation for any service related issues
Represent Calgary Lock & Safe with integrity and professionalism
Secondary Job Functions:
Identify areas for training and improvement, closing knowledge gaps directly or through collaboration with colleagues and other departments
Work with internal departments to generate and provide customers with quotations for basic service calls
Create service requests / dispatches based on customer information, ensuring that all important information is documented
About You: Strong attention to detail Ability to keep a level head under pressure Good knowledge of Calgary streets Ability to think critically and creatively
Core Values: Relentless Learner, Energetic Professional, Intentional Kindness, Surprising Compassion
Exhibit a thirst for curiosity and never settle for ‘good enough'
Bring positive, professional, energy to all situations
Be kind and empathetic in all situations
Show a surprising level of compassion to teammates, customers, and strangers
Provide The Feeling of Safety:
Be a Company steward for ‘the greater good’ and The Feeling of Safety
Champion what “we do for a living” to team members, customers and strangers
Embrace the role to which vulnerable people depend upon
Hours of Work:
8-hour shifts as required; 8:00 to 17:00 with 30-minute lunch and two 15-minute breaks (unpaid)
Vacation to be pre-booked with sufficient notice in non-consecutive weeks, unless otherwise agree upon prior, as per Company procedures and expectations
Compensation:
$19-25/hour
Health Benefits
To Apply: Please email your resume and cover letter to recruiting@calgarylockandsafe.com after completing the survey
Job Type:
Full-time
Salary:
$19.00-$25.00 per hour
Benefits:
Extended health care
Paid time off
Schedule:
8 hour shift
Ability to commute/relocate:
Calgary, AB: reliably commute or plan to relocate before starting work (required)
Experience:
dispatching: 3 years (preferred)
Work Location: One location